FAQ
We have collected some common questions to help you better understand our company, our capabilities, our products, and our services.
What is the company's location and transportation like?
Hebei Haoyan Pipeline Equipment Co., Ltd. is located in Yanshan County Industrial Zone, Cangzhou City, Hebei Province, which is an important domestic pipeline equipment manufacturing base. It is adjacent to Huanghua Port to the east, Beijing and Tianjin to the north, and Jinan to the south. The transportation is extremely convenient. Whether by road, rail, or sea transport, products can be efficiently shipped to various places at home and abroad, ensuring timely delivery of goods.
What about after-sales service?
Our after-sales customer service is available 24/7 online to assist you. If a customer's product encounters an issue, we will provide a corresponding solution within 72 hours, ensuring your problem is resolved promptly and providing you with a worry-free after-sales experience.
How can I check the order's follow-up status after placing an order?
During the sale, we provide professional order tracking and reporting services. After you place an order, our customer service staff will communicate with you in a timely manner regarding the order's progress, including production status, shipping arrangements, and other information, keeping you informed of your order's status at all times.
If I have technical questions about the product, can I get help?
We have a professional e-commerce customer service team, providing one-on-one technical guidance before sales. When you inquire about products, our professional staff will answer your technical questions in detail, helping you make appropriate purchasing decisions.
Can we provide customized product services?
Of course. Our company has an experienced team of engineers who can customize products for you according to your specific needs. Whether it's product specifications, material requirements, or special designs, we can provide professional customized solutions.
How to ensure product quality?
The company has 10 years of senior engineers who supervise production on site and strictly follow the QC quality inspection process. We strictly control the raw material procurement process, selecting environmentally friendly and high-performance raw materials. Our products undergo multiple rigorous inspections to ensure a high pass rate. Some products also have hygiene and water related permits to fully guarantee product quality.
What is the product's production cycle?
For commonly used specifications and models, we have sufficient stock available and can ship within 3 days. If customized products are required, the specific production cycle will be determined based on the complexity of the product and the number of orders. We will clearly inform you of the expected time when communicating with you about the order.
What products does your company mainly produce?
Our company specializes in the production of cryogenic pipe supports, insulated pipe supports, saddle supports, spring hangers and supports, T-shaped pipe supports, pipe clamps, etc. We also cover a wide range of other products such as vermiculite (magnesium steel) insulated pipe supports, hangers and supports, manholes, polyurethane pipe supports, PIR cryogenic pipe supports, clamp-type sliding pipe supports, various special-shaped pipe supports, pipe clamps, waterproof sleeves, flap gates, force-transmitting joints, various power plant components, various chemical plant components, pipes, pipe fittings, elbows, flanges, steel pipes, anti-corrosion and insulation pipes and fittings, and pipeline equipment components.
Contact Us
Email:haoyanpipe@163.com
Mobile/WeChat:13582677917
Mobile/WeChat:18303257771
Address: 90 meters north of Gaobianwu Bridge, G205 National Road, Yanshan County, Cangzhou City, Hebei Province, China, east of the road
